Privacy Policy

ZOUKISLAND.COM & ZOUKISLANDFESTIVAL.COM

Last updated: 12 September 2023
Koh Phangan, Thailand

Zouk Island and Zouk Island Festival ("Zouk Island", "we", "us", or "our") respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose information about you when you visit zoukisland.com or zoukislandfestival.com (the "Sites"), purchase tickets, register for our events, contact us, or otherwise interact with Zouk Island.

By using our Sites or services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies only to websites, services, and communication channels operated by Zouk Island. Our Sites may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties.

1. INFORMATION WE COLLECT

We may collect personal information from you when you visit our Sites, purchase a ticket, register for an event, contact us, subscribe to communications, or otherwise interact with us.

Information You Provide

Depending on how you interact with us, we may collect information including:

Your name
Email address
Phone number
Billing address
Date of birth or age
Gender, where relevant to an event or registration
Country of residence or citizenship
Event registration information
Order and ticket information
Information you provide through registration or contact forms
Any other information you voluntarily provide to us
We may request additional information when reasonably necessary to organize an event, provide our services, process your registration, or comply with applicable legal or regulatory requirements.

Payment Information

When you purchase tickets or other services, payments may be processed by third-party payment providers.

Payment providers may collect information such as your credit or debit card details, billing information, and transaction details. We generally do not directly store complete credit card numbers.

Your payment information is handled according to the privacy and security policies of the applicable payment provider.

Contact Forms and Messages

When you contact us through a form, email, or another communication channel, we may collect your name, email address, IP address, the contents of your message, and any other information you choose to provide.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you access our Sites, certain information may be collected automatically.

Device Information

We may collect information about the device you use, including device type, operating system, browser type and version, and device identifiers.

Usage Information

We may collect information about how you interact with our Sites, including pages visited, links clicked, referring pages, and the date and time of your visit.

Transaction Information

When you purchase a ticket or service, we may collect information relating to the transaction, such as the ticket or service purchased, price, date, and order details.

Location Information

We may receive an approximate location based on information such as your IP address. If a service requests access to your device's precise location, we will only collect it where you have provided the necessary permission.

3. COOKIES AND TRACKING TECHNOLOGIES

Our Sites may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our Sites, improve our services, and support analytics or marketing activities.

Cookies may collect information about your browser, device, browsing activity, and interactions with our Sites.

Most browsers accept cookies automatically. You can usually modify your browser settings to block or delete cookies. Some parts of our Sites may not function correctly if certain cookies are disabled.

Where required by applicable law, we will request your consent before using non-essential cookies.

4. INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you from third-party services that we use to operate our Sites, process payments, manage registrations, communicate with participants, analyze website usage, or promote our events.

We may also receive information from social media platforms if you interact with our pages, accounts, advertisements, or content through those platforms.

The information available to us depends on your privacy settings and the policies of the relevant third-party service.

5. HOW WE USE YOUR INFORMATION

We may use your personal information to:
Process ticket purchases and event registrations
Provide tickets, products, services, or information you request
Communicate important information about events you are attending
Send purchase confirmations and service-related messages
Respond to questions, requests, and support inquiries
Manage event attendance and operations
Improve our Sites, events, services, and customer experience
Understand how visitors use our Sites
Prevent fraud, abuse, or unauthorized activity
Maintain appropriate business and accounting records
Comply with legal and regulatory requirements
Protect our rights, property, participants, staff, and community
Send newsletters, event announcements, promotions, or other marketing communications where permitted by law
You may unsubscribe from marketing communications at any time. However, we may still send you operational or transactional communications relating to purchases, registrations, or events you are attending.

6. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These may include:

Payment processors and financial institutions
Ticketing and registration providers
Website hosting and technology providers
Email and communication providers
Analytics providers
Professional advisers and service providers
Event partners or contractors where necessary for event operations

We provide these parties only with the information reasonably necessary for them to perform their services.

We may also disclose information where required by law, regulation, legal process, court order, or a valid request from a competent government or law enforcement authority.

We may disclose information when reasonably necessary to protect our legal rights, enforce our agreements, prevent fraud or abuse, protect the safety of others, or investigate suspected illegal activity.

If Zouk Island or its relevant business operations are transferred, merged, reorganized, or acquired, personal information may be transferred as part of that transaction, subject to applicable law.

We may also share aggregated or anonymized information that does not reasonably identify an individual.

7. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please do not send credit card numbers, passwords, or other highly sensitive information to us by email or through channels that are not designed to receive such information.

8. OFFLINE COLLECTION

We may occasionally collect personal information offline, for example when you register at an event, contact us by phone, or speak directly with a member of our team.

Information collected offline will be handled in accordance with this Privacy Policy.

We will seek to collect only the information reasonably necessary to provide the requested service, answer your question, manage an event, or meet our legal and business obligations.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. YOUR CHOICES AND RIGHTS

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent where processing is based on your consent
Object to or restrict certain uses of your information
Unsubscribe from marketing communications

To make a privacy-related request, please contact us at: zoukislandfestival@gmail.com

We may need to verify your identity before processing certain requests.

11. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, register for an event, or otherwise agree to receive marketing communications, we may send you information about Zouk Island events, workshops, festivals, activities, and related offerings.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us

Privacy Policy

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